Electricity Bills

With single rate tariff offers there are no peak or off-peak periods. This means that you pay the same rate whatever time of day you use energy.


The rate is usually lower than the peak rates of a time of use or flexible pricing tariff. This means a single rate offer could be a good choice if:


- You are at home a lot in the evening Monday to Friday.

- You need to use your appliances more Monday to Friday, like your washing machine or dishwasher.


Single rate tariffs are sometimes called:

- flat rate

- standard rate

- anytime rate, or

- peak rate

A time of use tariff means that electricity costs different prices at different times of the day.


Peak—electricity costs the most. Peak rates usually apply in the evening on Monday to Friday.

Off-peak—electricity is cheapest. Off-peak rates usually apply overnight on Saturday and Sunday.

Shoulder—electricity costs a bit less than peak. Shoulder rates usually apply in between peak and off-peak periods.

A time of use tariff offer could be a good choice if:


- You are out a lot in the evenings Monday to Friday. 
- You are at home during the day or on weekends. 
- You use your appliances on the weekend, like your washing machine or dishwasher.


Some retailers have even more time periods than peak, shoulder and off-peak—for example, a flexible pricing tariff.


Flexible pricing tariffs are not available in all areas yet. You will only be able to search for flexible pricing tariff offers on Energy Made Easy if they are available in your area.


Retailers will tell you the start and end times of the different periods for their time of use offers in the Energy Price Fact Sheet or the retailer's written summary of the offer.


To get a time of use tariff offer, you need a meter that measures your electricity usage at different times of the day. For example, a smart meter or time of use meter.

A Step Tariff is also sometimes called a Multi-part, or Tiered Tariff.


It is when the customer is charged at one rate until they cross a set threshold for their energy usage, then they are charged at a different (usually higher) rate.


For example, a customer could be charged 20c per kWh for the first 3 kWhs they use in a day. If they use more than 3 kWhs, they will then be charged 30c per kWh.


This threshold could be per day, month, or billing period. 

For some appliances you can be charged a controlled load tariff, like:


- slab or underfloor heating, or
- electric hot water systems.


This means that the retailer charges a rate just for that appliance and the energy it uses. Often that appliance has its own meter.


It is usually only for appliances that run overnight or in off-peak times. So controlled load rates are usually lower.


Controlled load is sometimes called:


- dedicated circuit consumption, or

- off-peak.

Also known as a service charge, fixed charge, service fee, or service to property charge.

Charged regardless of the amount of electricity used by customers.


Charged in cents per day or dollars per billing period.


Covers costs that do not depend on actual energy usage (e.g. those associated with maintaining poles and wires, and customer administration).


Some retailers include metering charges in the service fee and some have a separate metering charge. 

A demand tariff is a tariff structure that includes a demand charge. A demand charge reflects the maximum demand (in kilowatts (kW)) the customer puts on the network during the peak period defined by the network businesses.


Each month (or billing period), your highest energy usage over 30-minute interval (in kilowatt-hours (kWh)) during the demand charge window is converted into a demand value (in kilowatts (kW)). This value is then multiplied by your network’s monthly demand charge rate ($/kW/month) to calculate your demand tariff for the month.

The period in which you used the energy you’re being charged for.

This can be due to multiple factors.


Take a look at your energy consumption history on the dashboard/app and see if the amount used correlates with the bill that you get. If it does, consider what could be the energy hungry appliances are running in your home.


Also consider if you have been using your solar optimally. Are you using solar when the sun is out, through scheduling, or is the majority being exported back to the grid? Remember that using electricity from the grid is generally much more expensive than selling electricity back.


If your electricity plan has peak and off-peak periods, check your history and see if you are using your grid electricity on the peak periods, which could be costing you more.

Your carbonTRACK dashboard has a Report page that allows you to pick the same date as your bill and get a total of your electricity consumed and exported.


You can cross-check that total with your bill, knowing that carbonTRACK is usually within 1% accuracy of state approved meters.

Energy Insights

Once you log in, the power you draw from the grid is displayed in a chart on the dashboard in 15 min intervals. You will also be able to see the power your solar system is generating on the same chart.

1. Click on the REPORTS tab on the top right corner of the screen


2. Press the calendar icon and select the starting date and end date you want to see. Here you can also exclude any data by pressing the toggle next to each data type



Then you will have the total consumption, generation and export amount over the chosen time period.

Grid: this shows you how much power you are paying for


Total: this shows you the total amount of electricity used in your home or office


Solar used: this shows you how much electricity you used from solar


Export: this shows you how much solar power you are selling back to the grid


Generated: this shows you the total amount of electricity your solar has generated

Your dashboard has a system performance indicator on the left hand side.


If you see a green tick, your solar system is performing well.


If you see a caution sign, this mean an error with your solar system has been detected. You will be contacted if an error has been detected.

On your dashboard, you will see an electricity graph. This graph breaks down all of the electricity flowing in and out of your property.


Having all of the graphs turned on can be confusing, so use the toggle on the side to switch on the ones you want to see.


As you can see, Total Electricity Used shows how much electricity you’re using throughout the day.


The peak period for normal households on a weekday is in the morning and evening, when you are at home.


Solar is generated during the day time when the sun is out.


When you overlap the graph, you can see that your property uses very little grid electricity when solar is being generated.


Your solar generation is broken down into what you use (blue) and what you don’t use, and export back to the grid (green).


Ideally, you want to maximize your solar usage and minimize your grid electricity usage, because it is more expensive to pay for your grid electricity. That means you want blue to be big and green to be small.


If you have switching set up, you can turn appliances such as pool pumps to come on during the day, instead of at night so that you minimize your grid use and maximize solar use.

In the online dashboard, drag the slider that is below the graph.


In the app, use two fingers to pinch and zoom on the 24 hour graph, and two fingers to scroll sideways.

You can save print the report or save it as an excel CSV file by clicking the buttons on the top right corner.