carbonTRACK is committed to protecting your privacy and managing any personal and credit information that we hold about you in accordance with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles contained in that Act.
Personal information includes any information or an opinion that identifies or could reasonably identify an individual. Some examples are name, postal address, email address, mobile number, telephone number, date of birth, and billing and account details.
We collect most personal information directly from you. For example, we will collect your personal information when you apply or place an order for a product or service or talk to us in person or on the phone.
We also collect information from you electronically. For instance, when you visit our website or whenever you apply for or access carbonTRACK products and services electronically. We may also collect personal information about you from other people or organisations such as the authorized reseller who sold you the product and credit reporting bodies (for more details see our Credit Reporting Policy). We also collect website usage information using cookies.
We use technology called cookies when you visit our site. Cookies are small pieces of information stored on your computer, mobile or handheld device such as a tablet when you visit certain web pages. Cookies are also used to tailor products and services offered and advertised to our customers, both on this website and elsewhere. The information collected by cookies themselves cannot be used to identify you personally. Therefore, unless you identify yourself (such as by requesting a product or service or entering your details as part of a registration or login process), we will not link any record of your usage of the website to you personally.
CarbonTRACK collects a broad range of information from and about people who access or use this website or its products and services. When you apply for our products or services we may ask you for personal information, such as your name, contact details, email address and banking and credit card details. This is not an exhaustive list.
For what purposes do we collect, hold, use and disclose personal information?
The main reason we collect, hold, use and disclose your personal information is to provide you with products and services.
We may also:
If you do not allow us to collect all of the information we request, we may not be able to answer your query or provide all products and services effectively to you.
Direct marketing is when we advertise or make an offer to you, not on television or radio, but to you personally.
We will only direct market to those who reasonably expect it. If you tell us you don’t want to receive direct marketing we’ll respect your wishes.
Where we market to potential customers, we are happy to let them know how we got their information and will give them easy ways to opt out of direct marketing.
For example, you can unsubscribe from direct marketing sent by clicking the unsubscribe link at the bottom of the email you've been sent and within 5 working days that particular kind of email won't be sent to that email address anymore.
You can also opt-out of direct marketing or update your preferences so we only contact you in your preferred channels by writing to us at:
carbonTRACK (Aust) Pty Ltd
ACN 162 220 662
Level 2, 104 Burwood Rd
Hawthorn VIC 3122
Or to: firstname.lastname@example.org.
We may share your personal information with the following:
We may disclose your personal information to a recipient which is located outside Australia.
Much of the information that we hold about you will be stored electronically by us on a secure network. Some information we hold about you will be stored in paper files or hard copy for example, in purchase orders, sales confirmations and customer account creation forms. We use a range of physical and electronic security measures to protect the security of the personal information we hold.
We take reasonable steps to maintain the security of your personal information and to protect it from misuse and loss and from unauthorized access, modification or disclosure.
Whilst we take these steps to maintain security of your personal information, you should be aware of the many information security risks that exist today and take appropriate steps to help safeguard your information including keeping passwords confidential and maintaining up to date anti-malware (also known as anti-virus) protection on equipment used during any communication, registration or login process.
This website may contain links to other websites. Those websites are not under the control of carbonTRACK, nor can carbonTRACK accept responsibility for the conduct of the operators of them. You are responsible for information that you provide through any other website. This policy does not cover the privacy practices of any other website. carbonTRACK suggests you read the terms and conditions, privacy policies, credit reporting policies and other relevant information from these other websites if you decide to click on any links to those websites and/or use them.
We may collect, use, hold and disclose certain credit information about you for the purposes of providing you with products and services and to process your payments for these products and services. Credit related information includes information such as your name and contact details, your credit history, details of any credit you have sought or obtained from other credit providers, any credit rating or assessment score that we may calculate or obtain from a credit reporting body including details of any insolvency applications or credit-related court proceedings that relate to you.
We may collect credit related information about you and hold this credit related information in order to conduct a credit assessment on you, to evaluate your credit-worthiness and to decide whether to provide you with our products and services on credit. We may disclose your credit related information and your personal information to third parties, including debt collectors, credit management agencies, other credit providers, credit reporting bodies and government bodies and regulatory authorities (where authorized by law).
The credit reporting bodies may include your information in reports provided to other credit providers to assist them to assess your credit worthiness. If you do not pay for our products and services that we provide to you, if you commit fraud, or try to do so, or if you otherwise commit a serious credit infringement, we may disclose this information to these credit reporting bodies. This may affect your ability to obtain credit in the future.
You have a right to access the credit related information that we hold about you, to correct that credit related information and to make a complaint about our handling of your credit related information. More information about how to access and correct the credit information that we hold about you and how to lodge a complaint relating to our treatment of your credit related information (and how we will deal with it) can be found in our Credit.
Access to and changes to your Personal Information
We take all reasonable steps to ensure that the personal information we collect is accurate and up to date.
You can request access to the personal information we hold about you. You can also ask for corrections to be made. For example, if any of the information that you have provided to us has changed such as your contact details you may contact us to correct the information.
Please provide to us any changes by writing to us at the address set out in How to contact us section of this policy below.
carbonTRACK is committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint. If the complaint remains unresolved, you may have the option of notifying the Office of the Australian Information Commissioner (OAIC). Contact details can be found at the OAIC’s website: www.oaic.gov.au.
You can contact us by writing to us:
carbonTRACK (Aust) Pty Ltd
ACN 162 220 662
Level 2, 104 Burwood Rd
Hawthorn VIC 3122